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How Target Figured Out A Teen Girl Was Pregnant Before Her Father Did
By Kashmir Hill, Forbes.com
Every time you go shopping, you share intimate details about your consumption patterns with retailers. And many of those retailers are studying those details to figure out what you like, what you need, and which coupons are most likely to make you happy. Target, for example, has figured out how to data-mine its way into your womb, to figure out whether you have a baby on the way long before you need to start buying diapers. From the New York Times:
Charles Duhigg outlines in the New York Times how Target tries to hook parents-to-be at that crucial moment before they turn into rampant — and loyal — buyers of all things pastel, plastic, and miniature. He talked to Target statistician Andrew Pole — before Target freaked out and cut off all communications — about the clues to a customer’s impending bundle of joy. Target assigns every customer a Guest ID number, tied to their credit card, name, or email address that becomes a bucket that stores a history of everything they’ve bought and any demographic information Target has collected from them or bought from other sources. Using that, Pole looked at historical buying data for all the ladies who had signed up for Target baby registries in the past.
[Pole] ran test after test, analyzing the data, and before long some useful patterns emerged. Lotions, for example. Lots of people buy lotion, but one of Pole’s colleagues noticed that women on the baby registry were buying larger quantities of unscented lotion around the beginning of their second trimester. Another analyst noted that sometime in the first 20 weeks, pregnant women loaded up on supplements like calcium, magnesium and zinc. Many shoppers purchase soap and cotton balls, but when someone suddenly starts buying lots of scent-free soap and extra-big bags of cotton balls, in addition to hand sanitizers and washcloths, it signals they could be getting close to their delivery date.
Or have a rather nasty infection…
As Pole’s computers crawled through the data, he was able to identify about 25 products that, when analyzed together, allowed him to assign each shopper a “pregnancy prediction” score. More important, he could also estimate her due date to within a small window, so Target could send coupons timed to very specific stages of her pregnancy.
One Target employee I spoke to provided a hypothetical example. Take a fictional Target shopper named Jenny Ward, who is 23, lives in Atlanta and in March bought cocoa-butter lotion, a purse large enough to double as a diaper bag, zinc and magnesium supplements and a bright blue rug. There’s, say, an 87 percent chance that she’s pregnant and that her delivery date is sometime in late August.
And perhaps that it’s a boy based on the color of that rug?
So Target started sending coupons for baby items to customers according to their pregnancy scores. Duhigg shares an anecdote — so good that it sounds made up — that conveys how eerily accurate the targeting is. An angry man went into a Target outside of Minneapolis, demanding to talk to a manager:
“My daughter got this in the mail!” he said. “She’s still in high school, and you’re sending her coupons for baby clothes and cribs? Are you trying to encourage her to get pregnant?”
The manager didn’t have any idea what the man was talking about. He looked at the mailer. Sure enough, it was addressed to the man’s daughter and contained advertisements for maternity clothing, nursery furniture and pictures of smiling infants. The manager apologized and then called a few days later to apologize again.
(Nice customer service, Target.)
On the phone, though, the father was somewhat abashed. “I had a talk with my daughter,” he said. “It turns out there’s been some activities in my house I haven’t been completely aware of. She’s due in August. I owe you an apology.”
What Target discovered fairly quickly is that it creeped people out that the company knew about their pregnancies in advance.
“If we send someone a catalog and say, ‘Congratulations on your first child!’ and they’ve never told us they’re pregnant, that’s going to make some people uncomfortable,” Pole told me. “We are very conservative about compliance with all privacy laws. But even if you’re following the law, you can do things where people get queasy.”
Bold is mine. That’s a quote for our times.
So Target got sneakier about sending the coupons. The company can create personalized booklets; instead of sending people with high pregnancy scores books o’ coupons solely for diapers, rattles, strollers, and the “Go the F*** to Bed” book, they more subtly spread them about:
“Then we started mixing in all these ads for things we knew pregnant women would never buy, so the baby ads looked random. We’d put an ad for a lawn mower next to diapers. We’d put a coupon for wineglasses next to infant clothes. That way, it looked like all the products were chosen by chance.
“And we found out that as long as a pregnant woman thinks she hasn’t been spied on, she’ll use the coupons. She just assumes that everyone else on her block got the same mailer for diapers and cribs. As long as we don’t spook her, it works.”
So the Target philosophy towards expecting parents is similar to the first date philosophy? Even if you’ve fully stalked the person on Facebook and Google beforehand, pretend like you know less than you do so as not to creep the person out.
Duhigg suggests that Target’s gangbusters revenue growth — $44 billion in 2002, when Pole was hired, to $67 billion in 2010 — is attributable to Pole’s helping the retail giant corner the baby-on-board market, citing company president Gregg Steinhafel boasting to investors about the company’s “heightened focus on items and categories that appeal to specific guest segments such as mom and baby.”
Target was none too happy about Duhigg's plans to write this story (and forthcoming book, The Power of Habit). They refused to let him go to Target headquarters. When he flew out anyway, he discovered he was on a list of prohibited visitors.
I think most readers of the excellent piece will find it both unsettling and unsurprising. With all the talk these days about the data grab most companies are engaged in, Target’s collection and analysis seem as expected as its customers’ babies. But with their analysis moving into areas as sensitive as pregnancy, and so accurately, who knows how else they might start profiling Target shoppers? The store’s bulls-eye logo may now send a little shiver of fear down the closely-watched spines of some, though I can promise you that Target is not the only store doing this. Those people chilled by stores’ tracking and profiling them may want to consider going the way of the common criminal — and paying for far more of their purchases in cash.
Target has figured out how to data-mine its way into your womb, to figure out whether you have a baby on the way long before you need to start buying diapers.
I read this on Yahoo and was uncomfortable. No, I don't really have anything to hide, certainly not a teenage pregnancy, but it's still an invasion of privacy to me. I know that if I sign up for the supermarket discount card they will track everything but that doesn't appear to be what Target is doing. Did Target ask anyone's permission to track their purchases, especially by credit card number? Just because I walk in one of their stores and make a purchase, I'm assigned a Guest ID and put in their database? Not that I have one local anyway, but I don't believe I will be shopping at Target anytime soon.
Live On University!
Unfortunately our choices are:
- shop somewhere else (that might also be doing the same thing - just better at hidding it)
- pay only with cash (inconvienient)
- refuse to share info (impossible if you use a credit card)
- raise a huge stink about it and hurt them in the pocket book (unlikely to be effective unless a lot of people get on board)
- get better privacy laws
I thought this was pretty creepy, but in a way it's nice to get coupons tailored to your needs and interests. I would just prefer they gave me the option to give my consent or not.
Why are people upset? Target is actually late to the game. Amazon and many other online shopping sites have been doing this from almost the beginning. When online at a shopping site they give you specific adds or offers for products based on the data they have collected. A brick and mortar example is when you go to Grocery stores if you use their customer loyalty program they have collected the information and will give you your receipt with targeted coupons and will send you targeted coupons in the mail.
Nothing random about any of it, just good business.
You can opt out of loyalty programs and not use the same online sites, but you are going to be paying more. If you pay with anything but cash they can track you anyway with your credit card number so you might as well get the better prices/deals. This is the world we live in.
The difference is Amazon and grocery store loyalty programs tell you that is what they do. It was in the agreement when I established those accounts. I understand internet cookies and often choose to have them disabled. I know that information is being collected and have a choice to opt out. Target is tracking me by my credit card number (very disturbing to me) and does not make this known.
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